Privacy Policy
Last Updated: January 2026
HQ Tiling Group Australia ("we," "us," "our," or "Company") operates the hqtilinggroup.com.au website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related pages, subdomains, and mobile versions (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using hqtilinggroup.com.au, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, phone number, and postal address when you voluntarily submit contact forms or inquiries
- Technical Data: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website, and click paths
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies
- Affiliate Data: Affiliate IDs, referral codes, and conversion tracking information for casino affiliate marketing purposes
How We Use Information
We use the information we collect for various purposes, including:
- To operate, maintain, and improve the Site and user experience
- To analyze Site usage through Google Analytics and other analytics platforms
- To track affiliate commissions and casino referrals
- To send promotional emails and marketing communications (with your consent)
- To respond to your inquiries and customer service requests
- To monitor and prevent fraudulent activity and illegal conduct
- To comply with legal obligations and enforce our Terms of Service
- To conduct research, surveys, and statistical analysis to improve our services
Cookie Policy
Our Site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for Site functionality and security
- Performance Cookies: Collect data about Site performance and user behavior (Google Analytics)
- Affiliate Tracking Cookies: Track referrals and commissions from casino partners
- Marketing Cookies: Used for retargeting and promotional campaigns
- Third-Party Cookies: Placed by our casino and affiliate partners
Opt-Out Options: You may disable cookies through your browser settings. However, disabling cookies may limit Site functionality. You can also opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
Third-Party Links
Our Site contains links to third-party websites, including online casinos and affiliate partners. We are not responsible for the privacy practices, security measures, or content of external sites. Each casino and affiliate partner maintains their own separate privacy policy. We recommend reviewing their privacy policies before providing personal information or engaging in gambling activities.
Any data you provide directly to casino operators is subject to their privacy policies, not ours. We encourage you to read their terms before registering or depositing funds.
Your Rights
Australian Privacy Rights: Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal information (subject to legal obligations)
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your data
- Opt out of marketing communications at any time
International Users: If you are located in the European Union or United Kingdom, you may have additional rights under GDPR. Users in the United States may have rights under CCPA. Please contact us for jurisdiction-specific information.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Specifically:
- Contact form submissions: Retained for 2 years unless you request deletion
- Affiliate tracking data: Retained for the duration of the affiliate relationship plus 7 years for tax/record-keeping purposes
- Cookies: Generally expire after 12 months (unless refreshed by repeat visits)
- Analytics data: Retained in aggregated, non-identifiable form indefinitely
- Email marketing lists: Retained until you unsubscribe
You may request earlier deletion by contacting us.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us at:
Email: privacy@hqtilinggroup.com.au
Website: hqtilinggroup.com.au
We will respond to your inquiries within 30 days in accordance with Australian Privacy Principles. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Disclaimer: This Site is intended for informational purposes only. Gambling involves risk. Please gamble responsibly. We do not endorse illegal gambling and comply with all Australian gambling regulations.